Currently in the Support Queue | 20 |
---|---|
Currently Being Worked On | 1 |
Unread | 0 |
Over Last | 12 hours | 30 days | ||
---|---|---|---|---|
Received | 24 | 217 | How many requests we have received from customers (including ones to which we have yet to respond) | |
Seen In | 9 minutes | 20 minutes | Time before the request is seen and prioritized | |
Staff Started Working On Requests In | 29 minutes | 226 minutes | Time between receiving the request and us starting to work on it | |
Time To Handle Request | 20 minutes | 39 minutes | Time between starting to work on a request and sending off the reply | |
Responded In | 55 minutes | 10 hours | Time from when we received the request to when we responded to it |
The times listed are the times to deal with most (70%) of the requests.
How our support system works: